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Terms & conditions

We prioritize transparency with meticulously detailed
Terms & Conditions for utmost clarity

Before downloading the Elite Application (App) or visiting Elite’s exclusive website www.eliteny.com (Site) for access to top-notch chauffeured ground transportation services (Service), it is imperative to thoroughly review this document. The terms and conditions herein establish a binding legal contract (Agreement) between you (the Customer) and Elite Limousine Plus, Inc. (Elite), a New York State corporation, headquartered at 32-72 Gale Avenue, Long Island City, NY 11004 USA. Utilization of the Service, App, and/or the Site signifies the Customer’s acceptance of the Agreement as presented.

Elite reserves the right to modify this Agreement; any such changes will be promptly posted on the App and/or Site, taking immediate effect. It is the Customer’s responsibility to periodically review and accept these updates for continued service access.

Cost of Service & Ancillary Chargers

The Customer hereby acknowledges that the charges for services rendered by Elite shall conform to the rates stipulated in the Elite Rate Book. Elite reserves the right to modify the Rate Book or its segments with a timely 30 days’ advance notice to the Customer.In addition to the base fare, customers are obligated to cover all essential service-related charges, including waiting time, tolls, stops, service surcharge, fuel cost adjustment, and applicable state or local taxes or surcharges, as detailed in the Elite Rate Book.

Payment

To enhance your account profile and ensure timely processing, promptly update any credit card status changes, including the expiration date. In the event that charges remain unsettled after 30 days, late payments may incur a monthly interest charge of two percent.

Liability for Property

The Customer explicitly acknowledges that Elite and its franchisee disclaim any responsibility for items entrusted to the driver or loaded into the driver’s vehicle.

Customer Obligation to Inform

The Customer acknowledges that Elite has relied upon the statements made by the Customer in this Agreement in permitting the Customer to avail of Elite’s services and the credit terms specified herein. The Customer is required to promptly notify Elite of any alterations to the information provided in this Agreement.

Accuracy of Information

The individuals/entities hereby guarantee the complete accuracy and truthfulness of all information herein, ensuring full compliance with the terms by the corporation, including its executives, directors, agents, and employees.

Assurances

By utilizing the Elite App and/or Site, the Customer explicitly affirms legal entitlement to access the Services offered. The Customer must refrain from using the App and/or Site if residing in a jurisdiction that restricts access due to age (persons under 18 years old). By using the App and/or Site, the Customer confirms being at least 18 years of age and possessing the requisite authority to comply with the terms and conditions of this user agreement. Participation in obtaining Services through the App and/or Site is strictly for personal use. The Customer may not authorize others to use their account nor transfer access to any third party. While using the App and/or Site, the Customer commits to adhering to all applicable local, state, and national laws.

Access to Information

The Data Protection Act of 1998 (the “Act”) grants customers the right to access their stored information. You can exercise this right in accordance with the Act, subject to a fee of $25.00 to cover Elite’s administrative costs. Additionally, Elite requests two forms of photo identification to verify your identity. Please submit access requests in writing to Elite via mail at 32-72 Gale Ave., Long Island City, NY 11101, or via email at customer_service@eliteny.com. Elite will make reasonable efforts to provide, rectify, or delete your personal information within the statutory 40-day period from receipt of your request and fee.

Questions

The Customer agrees to submit any questions on invoicing within 60 days from date of credit card charge by Elite.

Dispute Resolution

Elite’s Customer Service Team serves as the primary contact for swift dispute resolution. Our operational hours, excluding holidays, are from Monday to Friday, 9 AM to 5 PM Eastern Standard Time. For assistance, please reach out via telephone at 718-472-2300 or email us at customer_service@eliteny.com. Any messages received outside of our business hours will be addressed on the next business day.

Elite’s Privacy Policy

When customers sign up for our services, Elite may request personal information. If we unintentionally use this data for any other purpose, please contact us immediately at 718-472-2300 or email us at customer_service@Eliteny.com. We prioritize your privacy and will promptly rectify any oversight.

All personal customer information, such as name, email address, and payment methods (including credit cards or charge accounts), is securely stored in encrypted form on our PCI DSS-compliant servers at Elite. Aside from data stored on the customer’s own devices, this information is maintained in accordance with the PCI Data Security Standard, ensuring ongoing protection for sensitive data. By utilizing Elite’s services, registering, downloading information, or accessing our app or website, customers provide their explicit consent for the processing of their personal data in accordance with our policy.
The PCI Security Standards Council offers:

  1. Robust and comprehensive standards and supporting materials to enhance payment card data security;
  2. A framework of specifications, tools, measurements and support resources to help organizations ensure the safe handling of cardholder information at every step; and
  3. The PCI DSS, which provides an actionable framework for developing a robust payment card data security process-including prevention, detection and appropriate reaction to security incidents.

Information Sharing

  1. Elite will not share personal information with other companies or individuals outside of Elite unless we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to
    1. Comply with all pertinent laws, regulations, legal procedures, or enforceable government mandates,
    2. Enforce relevant Terms of Service, including the meticulous scrutiny of potential breaches,
    3. Detect, prevent, and address fraud, security, or technical issues effectively.
    4. protect against imminent harm to the rights, property or safety of Elite, its Customers or the public as required or permitted by law.
  2. In the event that Elite engages in a merger, acquisition, or any other type of asset sale, Elite will furnish prior notification before transferring personal information, subjecting it to an altered privacy policy.
  3. Elite may share summarized, non-identifying information with third parties, such as aggregate customer travel data or offer engagement statistics.
For any inquiries or concerns pertaining to this Privacy Policy or how Elite Limousine Plus, Inc. handles personal information, please reach out to us through the following contact details:
Name: Chief Technology Officer
Address: c/o Elite Limousine Plus, Inc.
Street:32-72 Gale Avenue
City:Long Island City
State:New York
Zip Code:11101
We welcome your questions and feedback. Our commitment to your privacy and data security is paramount. Feel free to get in touch with us at your convenience. Your privacy matters to us.

Limitations

The responsibility for possessing compatible technology to download the App or access the Site lies with the Customer. The Customer may only access our Services through authorized means. Elite reserves the right to terminate this Agreement if the Customer accesses our Services via the App and/or Site using an incompatible or unauthorized device.

By utilizing the App and/or Site, the Customer hereby acknowledges and affirms:

  1. Elite disclaims all liability for any damage to the Customer’s device or software.

  2. Elite reserves the right to withdraw or amend the service it provides on the site without notice; and
  3. Elite will not be liable if for any reason the Site is unavailable at any time or for any period

By using the App or Site, the Customer agrees that:

  1. The Customer will not impair the proper operation of the App, Site or network of Services provided;
  2. The Customer will not try to harm the App, Site or network of Services provided in any way whatsoever;
  3. The Customer shall refrain from utilizing the Application or Website in a manner that leads to disturbances, irritations, or inconveniences;

  4. The Customer will only use the App or Site for lawful purposes.
  5. Customers must not use the App or Site for illegal or fraudulent purposes.

  6. The Customer will not copy, or distribute the App or Site or any content of the same without written permission from Elite;
  7. The Customer will only use the App or Site or Services obtained through the App or Site for the Customer’s personal use only and will not resell it to a third party;
  8. The customer shall maintain the utmost security and confidentiality of their login credentials or any form of identification granting access to the Application or Website.

  9. The Customer is responsible for restricting access to the Customer’s handheld device and/or computer where appropriate.
  10. The customer shall furnish Elite with any necessary proof of identity upon our reasonable request

  11. The customer shall exclusively utilize an authorized access point or wireless data account in accordance with permissible usage:

  12. When you request transportation services via SMS, please be aware that standard messaging charges may apply.

Use of the App or the Site does not entitle the Customer to:

  1. Unauthorized downloading (excluding page caching) or alteration of the Site, or any of its components, is strictly prohibited without the explicit written consent of Elite.

  2. Aggregate and utilize product listings, descriptions, and pricing information

  3. Collect and use of any product listings, descriptions or prices;
  4. Use of data mining robots or other data gathering/extraction tools;
  5. Attempt or assist anyone to attempt to reverse engineer, decompile, disassemble, adapt, modify, copy, reproduce, sublicense, make available to the public, create any derivative works from, distribute, commercially exploit, transmit or otherwise use the Site, or any part of it, in any way.

Elite may periodically restrict access to specific App or Site areas, or the entire platform, solely for registered members.

Elite reserves the right to deactivate any Customer identification code or password, whether chosen by the Customer or assigned by Elite, at any time, should it determine that the Customer has failed to adhere to any of the provisions outlined in these terms of use.

Intellectual Property Ownership

Elite is the owner or the licensee of all (registered and unregistered) intellectual property rights in the App and Site, in the material published on it other than any third party intellectual property rights, and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by the Customer or any other party relating to the Application or the Service. Those works are protected by copyright laws, trademark laws and treaties around the world. All such rights are reserved.

Elite retains full ownership and intellectual property rights for the Application, Site, and Service distribution. This Agreement does not convey ownership or any intellectual property rights to the Customer. The Elite name, logo, and product names are Elite trademarks, and no usage rights or licenses are granted.

Customers may print copies, and may download extracts, of any page(s) from the App or Site solely for personal reference. Customers must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and Customers must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Customers may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or contents of the site without Elite’s permission.

Acknowledging Elite and its contributors as content creators for the App or Site is essential. Unauthorized copying or downloading will lead to immediate termination of usage rights. Upon request, return or delete copied materials. Elite aggressively defends its intellectual property rights under the law. Non-enforcement in specific cases does not waive future rights.

IP Addresses and Cookies

Elite may collect information regarding the Customer’s computer and/or mobile telephone device, including, where available, the Customer’s IP address, operating system, and browser type, for system administration purposes. This constitutes statistical data concerning the browsing activities and patterns of Elite’s Customers and does not disclose the identity of any individual.

For the same reason, Elite may obtain information about a Customer’s general internet usage by using a cookie file which is stored on the hard drive of the Customer’s computer and/or the Customer’s mobile telephone device. Cookies contain information that is transferred to the Customer’s computer’s and/or mobile telephone device’s hard drive. Cookies help Elite improve the Site and to deliver a better and more personalized service.

Leveraging Cookies Empowers Elite Performance:

  1. To estimate Elite’s audience size and usage pattern;
  2. To store information about Customer preferences and so allow us to customize the Site according to Customer individual interests;
  3. To continually improve Elite’s services; and
  4. Customers have the option to decline the use of cookies by adjusting their browser settings. However, opting for this preference may restrict access to specific sections of the App and/or the Site. Unless the Customer has configured their browser settings to reject cookies, Elite’s system will automatically generate cookies upon the Customer’s login to the App and/or the Site. For further information on cookies and how to manage them, the Customer may find valuable insights at http://www.aboutcookies.org/.

GOOGLE END CUSTOMER TERMS AND PRIVACY POLICY

In as much as Elite has developed a Google Maps (Maps) API implementation for use by other Customers in obtaining from Elite chauffeured ground transportation services, Elite agrees to adhere to the following:

  1. Display to the Customers of Elite’s Maps API Implementation the link to Google’s Terms of Use as presented through the Service or described in the Maps APIs Documentation;
  2. Explicitly state in Elite’s Maps API Implementation’s terms of use that, by using the Elite Maps API Implementation, your Customers are agreeing to be bound by Google’s Terms of Use; and
  3. Protect the privacy and legal rights of those Customers.

Elite agrees as required to make publicly available, and must abide by, an appropriate privacy policy in Elite’s Maps API Implementation. In particular, if Elite’s Maps API Implementation enables a Customer or any party to gain access to information about Customers of the Maps API(s), including but not limited to personally identifiable information (such as Customer names) or non-personally identifiable usage information (such as location), your privacy policy must describe Elite’s use and retention of this information

Elite agrees that Elite’s privacy policy must notify Customers that they are using the Maps API(s) and incorporate by reference the Google privacy policy by including a link to the Google privacy policy (currently http://www.google.com/privacy.html), as amended by Google from time to time.

Attribution to Google

  1. Elite agrees that content provided to Elite through the Google Service may contain the trade names, trademarks, service marks, logos, domain names, and other distinctive brand features of Google, its partners, or other third party rights holders of content indexed by Google. When Google provides this attribution, Elite will display it as provided through the Google Service or as described in the Maps APIs Documentation and will not delete or in any manner alter these trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
  2. Elite agrees to include and display the “powered by Google” attribution (and/or any other attribution(s) required by Google as described in the Maps APIs Documentation) conspicuously on the page, in proximity and adjacent to the Service search box and Google search results. If Elite uses the standard Google search control, or the standard Google search control form, this attribution will be included automatically, and Elite agrees not to modify or obscure this automatically-generated attribution
  3. Elite understands and agrees that Google has the sole right and discretion to determine whether Elite’s attribution(s) are in compliance with the above requirements.

Failure to Comply

Elite shall have the right to suspend service to the Customer without notice if the Customer does not comply with any terms or conditions of this Agreement.

Remedies

If Elite does not elect to pursue a remedy for one or more occasions, this shall not be deemed to be a waiver of Elite’s right to pursue the same remedy at some time in the future.

Governing Laws

Governing Laws This contract shall be deemed to be a contract made under the laws of the State of New York and shall be construed and enforced and governed by the laws of said state.

Legal Notices

Both parties hereto agree that service upon them of any papers or notices for litigation or any other purposes by certified mail return receipt requested shall be deemed to be the same as if that person had been personally served in the City of New York on the date of mailing.

This contract expresses the entire understanding between the parties and all other understandings, conversations, and contracts are hereby merged herein. This contract may not be modified, except in writing, agreed to and signed by all the parties hereto.

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