We have an answer for your every question
No. As an individual customer, you may register on the Elite Mobile App/Website to obtain service. During the reservation process, you will be advised of the price for the trip and the payment method required.
No. Corporate account applications require approval by Elite’s Financial Office. Applications are available online at the Elite website, https://www.eliteny.com/, or can be requested from the Customer Service Team by e-mail to customer_service@EliteNY.com or by phone at 718-472-2300.
Yes. However, registration is required when using the Elite Mobile App for the first time. Use the same login credentials you use for your web sign-in.
This requires your firm’s account number and account name. Use the corporate account name supplied by your account manager. Required data to complete your profile includes your first and last name, cell phone number, and your corporate e-mail address to ensure a link to your corporate account.
Yes, you can use Elite Limo App/Website on your iPads and Android tablets that have network connectivity.
Yes. Use your corporate log-in to ensure receiving any negotiated corporate discount.
Absolutely. All client information provided to Elite is safely stored in servers configured to the PCI Data Security Standard (DSS) for merchants to ensure continued protection for credit cards.
To verify your reservation status, please log on again and check your reservations.
In Manhattan, Elite’s proprietary SmartCab dispatch system guarantees a sedan in 15 minutes or less. In the outer boroughs, 30 minutes. Out-of-town response time depends on location.
A notification is sent to your cell phone as soon as a car is selected. You will receive another notification as soon as the car arrives.
Use the “Wait For Me” function on the Elite Mobile App or Website to notify your driver to wait.
Nothing. You may at any time log on to the Elite app and check your reservations. As the time of pickup nears, the reservation status automatically changes to “Selecting Vehicle”. Once the selection is made, a push notification with your driver’s information will be sent to you.
When placing the reservation, you are provided the base fare for the vehicle selected. Ancillary fees will not be available until the trip is completed.
In Manhattan, Elite’s proprietary SmartCab dispatch system guarantees a sedan in 15 minutes or less. In the outer boroughs, 30 minutes. Out-of-town response time depends on location.
Ancillary fees may include but are not limited to billable wait time, additional stops, service charges, fuel surcharges, tolls, gratuities, parking, inside Meet & Greet at airports, car seat requests, State or Local government surcharges and sales tax.
Depending upon your personal choice or upon the guideline set by your corporate account, you may select the amount of gratuity when entering the reservation.
As soon as a ride is billed, you will receive a notification on your Elite Mobile app. You can either access your past rides from the app, or access the same by logging in to www.eliteny.com.
Yes. When placing the reservation, use the SPECIAL REQUEST function and select NO SUV.
Yes. When placing the reservation, use the SPECIAL REQUEST function on the Mobile App or Website, select PACKAGE and enter the recipient’s name, phone number, package weight and any special instructions.
Yes. When placing the reservation, use the SPECIAL REQUEST function on the Mobile App or Website to request either an Infant, Toddler or Booster seat. Car seats are required by law. Elite does offer car seats, but they cannot be provided for on-demand service. The charge per car seat is $25.00. You also have the option of bringing your own car seat. When booking a reservation from the Elite app or Website, you can choose a car seat option by selecting the special request option.
Yes. When placing the reservation, use the SPECIAL REQUEST function on the Mobile App or Website, select GUARANTEED WAIT TIME, and check off the acknowledgment that the extra wait time is billable.
Yes. When placing the reservation, use the SPECIAL REQUEST function on the Mobile App or Website to make the request, but please remember may vary with time and location.
Yes. When placing the reservation, use the SPECIAL REQUEST function on the Mobile App or Website to notify that you are traveling with your pet. Type in any additional information for the driver.
Vehicle selection should be based on the number of passengers and a number of standard-size pieces of luggage. When choosing your vehicle, please consider that luggage is not permitted by NYC TLC regulations to be placed inside the passenger cabin. Executive Sedans accommodate 1–3 passengers and up to 3 standard-size luggage bags. Executive SUV accommodates 1–6 passengers and up to 6 standard-size luggage bags. Luxury Sedans: accommodate 1–3 passengers and up to 3 standard-size luggage bags.
The Elite Mobile App and Website provide 3 options:
32-72 Gale Ave. Long Island City, NY 11101 | |
718-472-2300 | |
customer_service@EliteNY.com |
Mailing Address:
PO Box 1588
Long Island City, NY 11101
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