Billing policy

Clear and transparent invoices

Payment due within two weeks from invoice date.
Kindly review your invoice promptly. Any inaccuracies or disparities should be reported within two weeks from the invoice date.
Unless specifically indicated otherwise, the rates listed in the Elite Rate Book apply exclusively to Business/Executive class sedan services.
Gratuities are discretionary and greatly appreciated,
In accordance with industry standards, Elite recommends a 15% gratuity for all SUVs and 20% for Luxury services,
Published rates cover Sedan transportation for 1-3 passengers; SUV rates apply to groups of 4 or more.
No additional luggage fee applies; however, strict adherence to safety protocols dictates that baggage must not be carried within the passenger cabin.
Corporate accounts are welcomed, accepting major credit cards, corporate checks, and EFTs as payment methods. We embrace modern payment solutions for your convenience.
Electronic Receipts and Customized Billing Reports available upon request.
Visit https://www.eliteny.com for invoice and voucher details.

Contact Elite

Customer_Service@EliteNY.com (Account, Billing or General Enquiry)

Phone:718-472-2300Fax: 718-472-2255

Mon-Fri 9:00 am – 5:00 pm (ET)

Reservations@EliteNY.com(Book a ride or updates)

Phone:718-472-2000 Toll Free: 800-472-1123

24 hours / 7 days a week

3272 Gale Ave
Long Island City, NY 11101

Mailing Address:
PO Box 1588
Long Island City, NY 11101