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Cancellation policy

Sometimes cancellations are not free

Cancellations Explained

We will hold the car for 25 minutes and then call the passenger. If contact is made, we will follow passenger instructions and account policy. If no contact is made, we will hold the car for an additional 5 minutes and then give a no show to the driver.

We will hold the car 25 minutes from time of dispatch.

Guaranteed wait may be arranged at any time by calling Elite or on your App.

Vehicles are retained for 30 minutes post-event at a stadium or arena.

  • 1)
    When a customer requests 2 sedans and receives 1 sedan and 1 SUV, if all passengers decide to travel in one SUV, the sedan incurs a cancellation fee, and the SUV is billed at its regular rate.
  • 2)
    When a passenger requests a standard vehicle but exceeds 4 passengers, the fare will be adjusted to SUV rates.

Cancellation Charges for
Out of Tri-state area Reservations:

Outside the NY Tristate area, affiliates set cancellation policies. Major hubs follow a 6-hour rule; smaller locations may need 24-hour notice to avoid full fare cancellations.

Cancellation Charges for
Specialty Vehicles: 

In the New York Tri State region, reservations for Luxury Sedans must be canceled with a minimum of 6 hours' notice, while bookings for specialized vehicles such as stretch limousines, vans, and buses need to be canceled at least 24 hours in advance of the scheduled reservation time to prevent incurring a cancellation fee.

Cancellation Charges

Image for 2nd TH Image for 3rd TH
Pickup from Manhattan Executive Sedan Executive SUV
    Before dispatch No Charge No Charge
    1-5 min after dispatch No Charge No Charge
    6-20 min after dispatch $35 $45
    21 min after dispatch $35 + $1.10/min $45 + $1.50/min
Pickup from
Outer Boroughs or Out of Town
Executive Sedan Executive SUV
    Before dispatch No Charge No Charge
    1-5 min after dispatch No Charge No Charge
    6-20 min after dispatch Borough: $35
Out of Town $50
Borough: $50
Out of Town $70
When Lead dispatch time ★★ 60 minutes or less
21 min after dispatch to reservation time when lead dispatch time ★★ is less then 60 minutes Borough: $50
Out of Town $70
$90
After reservation time Full fare + $1.10/min waiting time
after reservation time.
Full fare + $1.50/min waiting time
after reservation time.
When Lead dispatch time ★★ is greater than 60 minutes
21 min after dispatch to ½ of lead dispatch time ★★ when lead dispatch time is greater than 60 minutes Boroughs: 50% of base fare minimum $35
Out of Town: 50% of base fare minimum $70
50% of base fare minimum $90
After ½ Lead dispatch time to reservation time when lead dispatch time is greater then 60 minutes Full fare Full fare
After reservation time Full fare + $1.10/min waiting time
after reservation time.
Full fare + $1.50/min waiting time
after reservation time.

Out of Town: Areas situated beyond the boundaries of the five boroughs of NYC, are formally recognized as ‘Out of Town.’
★★ Lead Dispatch Time:  is the time required for a driver to be at the pick-up location for reservation.

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