Sometimes cancellations are not free
We will hold the car for 25 minutes and then call the passenger. If contact is made, we will follow passenger instructions and account policy. If no contact is made, we will hold the car for an additional 5 minutes and then give a no show to the driver.
We will hold the car 25 minutes from time of dispatch.
Guaranteed wait may be arranged at any time by calling Elite or on your App.
Vehicles are retained for 30 minutes post-event at a stadium or arena.
Outside the NY Tristate area, affiliates set cancellation policies. Major hubs follow a 6-hour rule; smaller locations may need 24-hour notice to avoid full fare cancellations.
In the New York Tri State region, reservations for Luxury Sedans must be canceled with a minimum of 6 hours' notice, while bookings for specialized vehicles such as stretch limousines, vans, and buses need to be canceled at least 24 hours in advance of the scheduled reservation time to prevent incurring a cancellation fee.
Cancellation Charges
Pickup from Manhattan | Executive Sedan | Executive SUV |
---|---|---|
Before dispatch | No Charge | No Charge |
1-5 min after dispatch | No Charge | No Charge |
6-20 min after dispatch | $35 | $45 |
21 min after dispatch | $35 + $1.10/min | $45 + $1.50/min |
Pickup from Outer Boroughs or Out of Town ★ |
Executive Sedan | Executive SUV |
Before dispatch | No Charge | No Charge |
1-5 min after dispatch | No Charge | No Charge |
6-20 min after dispatch |
Borough: $35
Out of Town $50 |
Borough: $50
Out of Town $70 |
When Lead dispatch time ★★ 60 minutes or less | ||
21 min after dispatch to reservation time when lead dispatch time ★★ is less then 60 minutes |
Borough: $50
Out of Town $70 |
$90 |
After reservation time |
Full fare + $1.10/min
waiting time after reservation time. |
Full fare + $1.50/min
waiting time after reservation time. |
When Lead dispatch time ★★ is greater than 60 minutes | ||
21 min after dispatch to ½ of lead dispatch time ★★ when lead dispatch time is greater than 60 minutes |
Boroughs: 50% of base fare
minimum $35
Out of Town: 50% of base fare minimum $70 |
50% of base fare minimum $90 |
After ½ Lead dispatch time to reservation time when lead dispatch time is greater then 60 minutes | Full fare | Full fare |
After reservation time |
Full fare + $1.10/min waiting
time after reservation time. |
Full fare + $1.50/min
waiting time after reservation time. |
★Out of Town: Areas situated beyond the boundaries of the five boroughs of NYC, are formally recognized as ‘Out of Town.’
★★ Lead Dispatch Time: is the time required for a driver to be at the pick-up location for reservation.
Mailing Address:
PO Box 1588
Long Island City, NY 11101
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