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EWR - Newark Liberty Airport

EWR Airport - New Jersey's Travel Hub

Airport Transfers: Elite’s fixed rates from EWR airport to New York City (all-inclusive)

Elite offers fixed rates from EWR Newark Liberty Airport to all of New York City, including downtown, mid-town and uptown Manhattan. These rates include taxes, parking, tolls, airport fee, surcharges and 60 mins free waiting time. Elite also offers various reservation options.
EWR Rates
(All-Inclusive)
EWR
To/From
Manhattan
Executive SedanExecutive SUV
Curbside PickupInside PickupCurbside PickupInside Pickup
All Inclusive Rates $131.53 $177.77 $218.16 $287.97
Rates include taxes, parking, tolls, airport fee, surcharges and
60 mins waiting time

Rates Details

EWR Rates
(All-Inclusive)
EWR
To/From
Manhattan
Executive SedanExecutive SUV
Curbside PickupInside PickupCurbside PickupInside Pickup
Elite Charges
Base Fare$95.00$95.00$155.00$155.00
Service Charge
(Incudes Credit Card Charges)
$10.00$10.00$10.00$10.00
Airport Meet & Greet
(Inside Pickup)
- $35.00- $50.00
Gratuity 15%--$23.25$30.75
Tolls, Airport Charges & Surcharges
Airport Parking-$10.00-$10.00
Port Authority Airport Fee
(pickup or Drop-off)
$2.50$2.50$2.50$2.50
Tolls (EZ Pass)$15.38$15.38$15.38$15.38
Fuel Surcharge (2.50%) $2.38 $2.38 $3.88 $3.88
NYC Congestion Surcharge$2.75$2.75$2.75$2.75
Sub Total$128.01$173.01$212.76$280.26
Taxes
NYS BCOIF Surcharge (2.75%)$3.52$4.76$5.85$7.71
NYS Sales Tax (8.875%)----
Total$131.53$177.77$218.61$287.97
Cancellation Policy
Airport Rates
Cancellation PolicyExecutive SedanExecutive SUV
Curbside PickupInside PickupCurbside PickupInside Pickup
Before dispatchNo ChargeNo ChargeNo ChargeNo Charge
1-5 min after dispatchNo ChargeNo ChargeNo ChargeNo Charge
6-20 min after dispatch$35.00$35.00$45.00$45.00
21 min after dispatch until reservation time$35.00
+
$1.10/min wait time
$95.00
+
$1.10/min wait time
$45.00
+
$1.50/min wait time
$105.00
+
$1.50/min wait time
After reservation timeFull fare
+
$1.10/min
Full fare
+
$1.10/min
Full fare
+
$1.50/min
Full fare
+
$1.50/min

Airport Transfers: Elite’s flat rates from EWR to Top 10 destinations outside New York City (all-inclusive)

Elite provides airport transfer from EWR airport to every city in the tri-state area.
Our top 10 destinations are as follows:

EWR Rates
(All-Inclusive)
EWR
To/From
Executive SedanExecutive SUV
Curbside PickupInside PickupCurbside PickupInside Pickup
Albany$658.71$719.01$1027.93$1088.20
East Hampton$500.42$560.72$781.19$841.47
Philadelphia$376.22$436.52$570.40$630.68
Baltimore$738.48$798.78$1144.19$1204.47
Boston$949.87$1010.17$1487.32$1547.60
Burlington$1222.97$1283.27$1927.42$1987.69
Hartford$536.17$596.47$832.41$892.68
Harrisburg$626.23$886.53$985.55$1045.83
Providence$771.25$831.55$1213.45$1273.73
Washington$838.54$898.84$1307.34$1367.61

Baggage Collection for International Transfer Passengers

Most inter-terminal connections require arriving passengers to collect baggage after immigration, clear customs and exit security, then walk, use a Taxi, shuttle bus, or the AirTrain to get to the other terminal and then re-clear security. When booking connecting flights, international passengers should have a minimum of 3–5 hours to avoid missing connections
Airport arrival lga
baggage collection

Dispatch Policy for EWR airport pickup

Dispatch Policy
In order to optimize dead time for the drivers and save wait time charges to our customers, vehicles are dispatched just in time, as soon as flight land or the flight is at the gate. We can customize these dispatch times as per kind of travel, such as, with luggage, with no luggage, customs or no customs or other customer preferences.
Your flight arrival may be delayed due to weather or some other reasons, so we do not dispatch a vehicle until your flight is about to land. Since our Dispatch system is linked to

FlightView, it is designed to dispatch the next available vehicle with optimized Dispatch policies for on-time arrival of the vehicle for your pickup and minimize dead time for drivers.

Based on our 37 years of industry experience, we have optimized our Dispatch Policy, as below, to save waiting time charges to the customers and dead time for the drivers. The Dispatch Delay Option gives you the control, if you wish, to delay or expedite the time of dispatch.

During inclement weather when there are erratic flight delays, flights may land but sit on the tarmac for some extended period of time and do not make to the gate until some time (due to unavailability of the gate, as all the flight start landing at the same time after the weather clears), we switch to a Dispatch only when the flight is at the gate model, or when you call us that you are ready.

Flight Check: Automated Flight arrival confirmation and pickup time updates

With direct API integration of SmartCab®, Elite’s Dispatch system, with FlightView, we track all incoming flights from scheduled departure time from the originating city to touchdown time at the NYC destinations, JFK, EWR and LGA, providing ETA updates, flight diversions and flight cancellations.

Flight Check

Where to meet Your Driver at EWR Airport

Each Terminal at EWR has its own pick area, which is subject to change during ongoing construction. Pickup Point will change depending upon whether it is an outside pickup or inside pickup (inside the terminal). Always stay alert and please free to call your driver or the car company when in doubt. A text message or email may provide you a link for the driver location.

Pick up points for each terminal are listed below under “Meet Your Driver” heading.

How to communicate with your driver

communicate with driver

For an efficient operation and to minimize costs to you and dead time for the driver, cars are dispatched just in time. Once a vehicle is dispatched, we send automatic email and text messages to you regarding your vehicle and its time of arrival. You can click on a link provided in your message to check the real time location of your driver and how to communicate with your driver, if needed.

Best way to Communicate with dispatch office

Our dispatch is available 24/7 with live operator 1-800-472-1123
communicate with dispatch office

Port Authority Airport Access Fee

Airport access

In 2019, Port Authority of NY and NJ approved the implementation of “airport access fee” surcharges on FHV and taxi trips, with the revenue earmarked to support the agency’s capital programs. Currently, this surcharge of $2.50 applies to all pickups and drops by Taxis or private hires.

EWR Newark Liberty International Airport - General Information

newark airport

Having started out as a site for 2 regional airstrips for US Airmail Service in the 1920’s, Newark Liberty International Airport, originally Newark Metropolitan Airport evolved into the first great commercial airport in the United States. During 2022, the airport served 43.4 million passengers, which made it then the 13th-busiest airport in the nation and the 23rd-busiest airport in the world. Newark serves 50 carriers and is the largest hub for United Airlines.

Newark along with John F. Kennedy International Airport and LaGuardia Airport all serve the NYC metropolitan area. Although Newark is technically in New Jersey, it’s easier to access from the westside of Manhattan than JFK and handles the greater portion of New Jersey travelers.

Impact on travelers: Pricing regulations have recently changed. Since 1945 airlines followed (International Air Transport Association (IATA) guidelines that as all 3 airports (EWR, JFK and LGA) serviced the NY Metro Area they were grouped together under the city code NYC. Under new rules adapted in 2022 Newark is listed as a separate city code, EWR. Previously passengers had the option of freely changing flights, i.e. from arriving in JFK to arriving in LGA or EWR — without a penalty.

EWR Airport: Sadly Also A Favorite Location for Hustlers
How NOT to get conned

Beware of hustlers at the EWR Newark Liberty Airport. It is an age-old curse by “Criminals taking advantage of just arriving passengers at EWR or other similar ports of disembarkation”. Despite regular loudspeaker announcements broadcasted by the Port Authority and signage in all terminals warning travelers, people still fall victim to these expert fraudsters. Criminals posing as legitimate taxi or limo drivers solicit arriving tourists or visitors and take them for a ride (literally). Once in their vehicle you may be overcharged, threatened or dumped at some random location. These Hustlers are waiting

hustlers
outside the customs gates or the baggage claim area. Never speak to solicitors offering you a taxi or limo. It is best to just ignore them or tell them you have a ride. As they sometimes organize into teams, beware of “fakes” with phone in hand pretending to be a busy dispatcher. Police have, in addition to dealing with constant traffic and safety issues, not been very effective in dealing with this issue. You need to watch out for yourself. Be a well-informed traveler.

At EWR Newark Liberty Airport, the best way of getting airport transfer or transportation is to pre-book your ride with a legitimate Private Hire, limo or Black Car service. The other good options are to get a taxi at the airport-controlled taxi line or get an Uber or Lyft. The Information Counter just outside the Customs Hall can guide you to the Taxi Line or your Private Hire, Black Car or Uber-Lyft pick up area. Know your fare in advance. At EWR, Taxi Fare for Manhattan is fixed. If you are going someplace other than Manhattan, ask the Taxi Dispatcher for an estimated fare to your destination. Cost of your pre-arrange Private Hire, Black Car or limo ride should also be fixed and include all charges including tolls, taxes and credit card fees, etc. Only pay by credit card, even in a taxi. Before entering into a taxi, make certain that the driver will accept a credit card. Get a receipt. Please note down the Taxi License Number in case you forget something in the taxi. To avoid “Lost & Found” problems, using a legitimate Private Hire or Black Car Company that tracks your ride history and offers the surest way to get your property returned.

Terminals at the EWR Newark Liberty Airport

Across the airport’s three current terminals, there are 125 gates: Terminal A has 33 gates, Terminal B has 24 gates, and Terminal C has 68 gates. Gate numbering starts in Terminal A with Gate A1 and ends in Terminal C at C138.

Terminal have been rebuilt and remodeled many times over the last 7 decades with changes in the travel industry, air travel has increased, airlines have changed, merged and disappeared due to economic ebb and flow necessitating larger terminals with larger

Terminal Map of EWR Airport

capacities. In time, new technologies and security requirements necessitated changes. We have seen it as a never ending construction project with a better and better design. While Foreign Exchange facilities are in less demand, duty free shops have created an atmosphere of a shopping mall. When airlines stopped serving food on the planes, restaurants and food shops took over. It is always in a flux. The 3 operational terminals are listed below.

Terminal A:

The brand-new, state-of-the-art Terminal A completed. With a 1 million square feet facility and 33 gates this represents the largest single investment in New Jersey in the Port Authority’s history. The terminal boasts 21st century technology, inspiring public art, world-renowned retailers and locally inspired concessions.

terminal a EWR

The new Terminal A, replacing the original terminal (circa 1973), was built with redesigned roadways, 8 new bridges, a new six-level 2,700-car parking garage and rental center, and a walkway that connects the AirTrain station, parking garage, and terminal building. There are more traffic lanes at pickup and drop-off points, closer check-in counters and security areas to the entrance The terminal has four levels: the departures level, the mezzanine level for offices, the arrivals level, and the ground floor, where baggage claim is located.

Services & Amenities:
This year four lounges will be available before you depart: American Airlines Admirals Club, Delta Air Lines Sky Club, American Express Centurion Lounge a 350-seat United Club.
Regional NJ eateries include Jersey Mikes, Smokehouse BBQ, Office Tavern & Grill, Kitchen Step Neighborhood Bistro and Playa Bowls.
Stores & Kiosks:
Artist PopShop, Dufry Tax and Duty Free, Bluwire and Bang Cookies.

Airlines served:

Meet Your Driver:

For curbside service your chauffeur will be waiting outside Level 2 Pickup Area 3-4-5. Inside Meet & Greet is by the Baggage Claim Area.

Terminal B

Terminal B and is the only passenger terminal directly operated by the Port Authority. Remodeling included installation of new LED fixtures and adding software that can spot long lines, recognize license plates, and alert security of any identify suspicious activity.

terminal b EWR

Service & Amenities:
Seven passenger lounges: The British Airways Lounge, Delta Sky Club, Lufthansa Business Lounge, Lufthansa Senator Lounge, SAS (Scandinavian Airlines) Lounge, USO Center and the Virgin Atlantic Lounge.

Choose from a wide selection of restaurants plus grab-and-go concessions spread throughout the terminal with including: Belgium Beer Café (continental), Budweiser Brewhouse (burgers), Farmers Fridge (vegan), Firehouse (subs), Little Tony’s (pizza), Malone’s (seafood), Panda Express (chinese), Piattino’s (pizza), Salsarita’s (mexican), Smashburger, Sora (sushi), Starbucks (coffee, sandwiches), StrEAT (sandwiches, wraps), The Unusual Times (continental), Vino Volo (wine, bites & small plates) and Zaro’s (breakfast). And More!

Stores & Kiosks:
AMERICA in Motion, Prime Flight, Hudson News, Little Apple, Chart way Federal Credit Union, Jersey! Creative Kid stuff, Busch Lumber and Travelex ATM.

Airlines served:

Meet Your Driver:

For Curbside service please confirm with your carrier. Most carriers direct arriving passengers to Level 1 Pickup Area 2-3 except for Alaska Airlines and Frenchbee outside Door # 8; Allegiant Level B; Aer Lingus and Air India Lower Level Area 4; Jet Blue Level 2 Doors 3-4-5; Air France, El Al Emirates and LOT Lower Level B; Porter, Sun Country and Spirit Level 1 Area 2-3. For Domestic flights inside Meet & Greet service your driver will meet you at the Baggage Area; For International flights your driver will meet you outside the Customs Door.

Terminal C

Terminal C has 57 mainline gates is exclusively operated by and for United Airlines and its regional carrier United Express for their global hub. The terminal has four levels: First Level (arrivals, baggage claim); Second Level (International Ticketing and Economy class,

terminal c EWR

Premier Access and Business First check-in); Mezzanine (Airline Clubs, U.S. immigration counter, currency exchange); Third Level (domestic ticketing); Gate Level (C1, C2, C3 concourses gate areas)


Services & Amenities:

United has 3 First Class passenger lounges: A United Club (near Gate C74); a second United Club near Gate C93; and the United Polaris Club (between Gates 102 and 120).

In 2019, Terminal C was named ‘Best for Foodies’ in the nation by Fodor’s Travel Awards. There are dozens of options ranging from grab-and-go eateries to sit-down restaurants with upscale service.
Among the choices: Abruzzo (Italian steakhouse), Boars Head (deli), Caps Beer Garden (Asian), Casciano (Italian), Creepier Juliet (sweet & savory), Daily (seasonal selections), Flora Café (middle eastern, Greek), Flip Flop (pancakes), Forno Marico (Italian), Garden State (New Jersey style diner), Happy Clam (Italian seafood), Kaedama (Japanese, Korean), Little Purse (dumplings), Melange (chocolates, savory), Notorious Taco (Mexican), Novella (pasta, pizza)), Park (American grill), Philly Cheesesteaks, Proof Whiskey (bar food), Riviera (French), Saison (French), Surf Bar (sushi), Tacquila (ameri-mex), Tagliare (pizza), Tsukiji (Japanese seafood), Vesper (American tavern), Wabi Sabi (Japanese dumplings), Wanderlust (burgers) and more.

Stores and Kiosks:
Dufry Tax and Duty, Cico Express, Poppy’s Bagels, Johnston & Murphy, Huson Booksellers, TUMI, In Motion Entertainment, L’OCCTANE EN PRIVENCE, Bluwire, Departure Spa and Swarovski.

Airlines served:

Meet Your Driver:

For curbside service your chauffeur will be waiting outside Level 1 Pickup Area 2-3. Inside Meet & Greet is by the Baggage Claim Area

Transfer Options at EWR Newark Liberty Airport

All terminals are fully served by Taxis, Black Cars, Uber and other for-hire vehicles. All For Hire (FHV) vehicles serving EWR are licensed by the New York City Taxi & Limousine Commission.

Black Cars, Private Hire and Limousines at EWR

Just like taxis, Black Car Companies, vehicles and drivers are all licensed and regulated by the City of New York Taxi and Limousine Commission (TLC). Vehicles are inspected for safety by the TLC every four months. Drivers are licensed after mandatory classes, background checks, driving record checks and drug testing. Insurance filings of the vehicles and driving records of the drivers are monitored on a continuous basis, with direct computer links to the New York State Department of Motor Vehicles (DMV) and other agencies.

Black Car and Limo Companies are only allowed to pick up by prearranged reservations or by calling a company you know after arriving at the airport. If your car company is a small company, you should make a reservation because it may not have a vehicle readily available for on demand service.

Elite Limousine Plus is the largest Black Car and Private Hire Company in the New York Metropolitan area, with over 300 Vehicles in its fleet. You can make a reservations in multiple ways

For Airport Transfers from EWR, we have various pick up options.

Black Car Transfer Fares from EWR Newark Liberty Airport

Black Car or Private Hire Transfer fares from EWR vary from company to company based on the quality and reliability of service. Elite offers the best value based on quality and reliability.

Passenger Pick up Area for Black cars at EWR Newark Liberty Airport

The Pickup Area for your reservation will depend on your choice of reservation and your terminal. 
Appropriate pick up points are listed above for each terminal under the heading
“Meet Your Driver”.

Taxis at EWR:

At  EWR Newark Liberty Airport, all terminals are serviced by a Metered Taxi Line, managed by a Uniformed Taxi Dispatcher. There are signs all over the arrivals hall to guide you to it. Only Yellow Medallion taxis, licensed by the City of New York Taxi Limousine Commission (TLC) are allowed at the EWR Newark Liberty Airport. Vehicles are inspected for safety by the TLC every four

At EWR Newark Liberty Airport, all terminals are serviced by a Metered Taxi Line, managed by a Uniformed Taxi Dispatcher. There are signs all over the arrivals hall to guide you to it. Only Yellow Medallion taxis, licensed by the City of New York Taxi Limousine Commission (TLC) are allowed at the John F. Kennedy (JFK) Airport. Vehicles are inspected for safety by the TLC every four months. Drivers are licensed after mandatory classes, background checks, driving record and drug testing. Insurance filings of the vehicles and the motor vehicle data of the drivers are monitored on a continuous basis, with direct computer links to the New York State Department of Motor Vehicles (DMV) and other agencies.

taxi at airport

months. Drivers are licensed after mandatory classes, background checks, driving record and drug testing. Insurance filings of the vehicles and the motor vehicle data of the drivers are monitored on a continuous basis, with direct computer links to the New York State Department of Motor Vehicles (DMV) and other agencies.

Taxi Fares:

Taxi Fares are regulated by the TLC. Fares to Manhattan, Newark Airport and LaGuardia Airport are fixed.Fares to other destinations are determined by a licensed meter installed near the dashboard. Credit Cards are mostly accepted. Tolls, Tips, nighttime surcharge and credit card fees will be added to the fare. There may be a minimal charge for luggage. Rides to Out of Town (outside of NYC limits) destinations are double the one-way fare to compensate the driver for the return trip, as he will not find a fare coming back to the city. If you do take a taxi ride, get a receipt and note down the license number (Medallion Number) of the vehicle, which is posted in and outside the vehicle. This way, in case you forget something in the vehicle, you would know who to contact. Complaints against the Taxi or the Driver may be filed with the City of New York Taxi and Limousine Commission (TLC).

Taxi Pick Up Area:

You are only allowed to board a taxi at the taxi line. 
A taxi driver cannot meet you inside the airport terminal.
For Airport Transfers from EWR, we have various pick up options.

Black Car or Private Hire Transfer fares from EWR vary from company to company based on the quality and reliability of service. Elite offers the best value based on quality and reliability.

Uber, Lyft and other app companies at EWR Newark Liberty Airport

Both Uber and Lyft are available at EWR Newark Liberty Airport. In their business model, drivers do not provide Meet and Greet Service to pick you up inside the terminal, You must walk to meet your driver. They do not offer fixed fares, as they change depending on the traffic and delays.

pickup zone

CAR RENTAL options at EWR Airport

Car rental has become expensive these days and fewer options are available than before, COVID-19 and Uber have affected this business quite a bit.
After arriving at the airport, clearing immigration, collecting your baggage and clearing customs, you need to first call the car rental company (If you already have a reservation) to request a shuttle bus or take Air Train to the federal circle. Usually there are long waiting times to get a car. If you do not have a reservation, you may need to go to the car rental company counter and make a reservation. So, if you have been flying long distances and are tired and want to get to your hotel or other destination soon, it may not be a good choice. The process of getting to the car rental counter, pushing your luggage around and then getting your car, may sometimes take 2–3 hours.
Car rental has become expensive these days and fewer options are available than before, COVID-19 and Uber have affected this business quite a bit.
After arriving at the airport, clearing immigration, collecting your baggage and clearing customs, you need to first call the car rental company (If you already have a reservation) to request a shuttle bus or take
car rental
Air Train to the federal circle. Usually there are long waiting times to get a car. If you do not have a reservation, you may need to go to the car rental company counter and make a reservation. So, if you have been flying long distances and are tired and want to get to your hotel or other destination soon, it may not be a good choice. The process of getting to the car rental counter, pushing your luggage around and then getting your car, may sometimes take 2–3 hours.

Available Car Rental Companies at EWR Newark Liberty Airport

This is a list of some of the rental car companies at the EWR Newark Liberty airport

Public Transport and Access to EWR Airport

newark airport

EWR is accessible by Private limousine, car service, and taxis. For trips to and from New York City, flat rate fares, set by the NYC Taxi and Limousine Commission, are available.

Rail:

Select trains along the Northeast Corridor and North Jersey Coast Line routes make a stop at Newark Liberty International Airport Station. To identify these trains, watch for either an airplane symbol or the abbreviation ‘EWR’ on the departure boards. It’s essential to note that not all trains on these routes include the airport stop, so it’s advisable to verify before boarding.

For your journey, you can purchase your ticket from either a vending machine or a ticket counter. Make sure to keep your ticket with you because you’ll need it again when boarding the AirTrain.

Upon reaching Newark International Airport Station, simply follow the signs directing you to the AirTrain.

AirTrain:

AirTrain connects the three terminals with Newark Liberty International Airport Station. The station is served by NJT’s Northeast Corridor Line, North Jersey Coast Line and Amtrak with connections to regional rail hubs such as Newark Penn Station, Secaucus Junction and New York Penn Station where transfers are available to any rail line in northern New Jersey or Long Island, New York.

EWR air train

Bus:

NJT buses operate northbound local service to Irvington, Downtown Newark and Newark Penn Station, where connections are available to the PATH and NJ Transit rail lines.

Olympia Trails operates express buses to the Port Authority Bus Terminal, Bryant Park, and Grand Central Terminal in Manhattan, Super-Shuttle and Go-link operate shared taxi services as GO Airport Shuttle.

Buss-at-EWR-airport

United Airlines’ bus service and Trans-Bridge Lines offer shuttles to Lehigh Valley International Airport (ABE) in Hanover Township, Pennsylvania outside Allentown.

Trans-Bridge Lines operates buses to EWR on their Allentown-Clinton-New York City eastbound and westbound route using both ABE and the Allentown Bus Terminal in Allentown, Clinton’s Park and Ride, and Port Authority Bus Terminal in Manhattan with several stops in Lehigh and Northampton counties.

Roads and Highways:

The airport is served directly by U.S. Route 1/9, which provides connections to Route 81 and Interstate 78, both of which interchange with the New Jersey Turnpike at Interstate 95’s exits 13A and 14, respectively. Northbound, Route 1/9 becomes the Pulaski Skyway continues east to the Holland Tunnel, linking Jersey City with Lower Manhattan.

Frequently asked questions for EWR Airport

  1. Uber and other app based companies surge prices may be a lot higher and it may cost a lot more due to flight conditions. With multiple flight arrivals at the same time creates more demand at the airport sporadically resulting in unpredictable and higher prices which may be 2-3 times the usual fare
  2. Uber drivers don’t make inside pickups so you spend extra time looking for your driver in the maze of cars lined up to pick up the passenger in the passenger pickup area. This situation gets worse in the inclement weather.

Uber cost depends upon travel distance and time. Since New York city traffic is unpredictable at times, the cost of an Uber ride would fall within a wide range.

Unlike Elite Limousine, Uber prices surge during peak hours or when the demand is more in a certain geographical area. Multiple flight arrivals at or around the same time may create unusual demand resulting in surge prices.

Savvy travelers, especially with baggage, prefer to make fixed-rate or flat-rate reservations and choose inside pickups so drivers can assist passengers with the luggage and escort them to the parking lot. Although there is an extra charge for this service but when you compare it with the convenience then it is worth it.
  1. Free 60 mins waiting time helps for baggage claim and custom delays.
  2. Drivers assist with luggage handling so it is a lot more convenient after a long flight.
  3. Don’t have to go through the hassle of searching for your car at the crowded pickup area.
  4. Less chances of being conned by the hustlers.
Since our Dispatch system is linked to FlightView, it automatically tracks all flight delays and arrivals. We dispatch the next available vehicle when your flight is about to land in order to minimize wait time charges to you and minimize dead time for drivers.
Weather related delays are common at the airports. So Elite checks all flight arrival times before dispatching the car. This saves customers unnecessary waiting time. Cars are dispatched after the flight arrival confirmation and based upon airport dispatch policy.
Early flight arrivals are not a problem. Elite’s automated flight check system verifies flight arrival time ahead of time. If your flight is early, your car gets dispatched early so you never have to wait for your car to arrive.
Since our Dispatch system is linked to FlightView, it automatically tracks all flight delays, arrivals or cancellations. We only dispatch a vehicle when your flight is about to land. If a flight is canceled or diverted we will not send a vehicle. But please try to send us a message at res@eliteny.com because sometimes, FlightView, the flight information system, may not be updated correctly during chaotic weather delays.
Driver location is available on Elite Mobile App but if you can not locate your driver then please call our 24x7x365 dispatch office at 718-472-2000 and speak to our live operator.

There is no train or subway option. But there are multiple ground transfer options. Most cost effective is the shuttle bus connection to other airports. Other choices are Taxi or other limousine services like Elite which provides a fixed-rate service.

Yes and NO. Uber or Taxi drivers don’t pick up passengers from inside the terminals. But Elite can pick you up from baggage claim (or outside customs area for international passengers). Driver will assist you with the luggage handling and will take you to the parking lot. Although there is an extra charge of $50 for this service, this is the most convenient service. It also includes up to 60 minutes of free wait time.

Yes. Please feel free to call our 24×7 dispatch office at 718-472-2000.

Yes. When placing the reservation, use the SPECIAL REQUEST function on the Mobile App or Website to notify that you are traveling with your pet. Type in any additional information for the driver.

No. As per Taxi and Limousine commission regulations, no smoking or drinking is allowed in the car.

Please call our customer service at 718-472-2300 during regular business hours or send us an email at customer_service@EliteNY.com. We handle complaints professionally. All complaints and queries are addressed in a timely manner.
Please call our customer service at 718-472-2300 during regular business hours or send us an email at customer_service@EliteNY.com. We will do our best to contact the driver and expedite the delivery of your items when we find it.

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