Cost Of Living Rate Adjustments (Effective August 1, 2008)
Elite will implement a fuel and cost of living adjustment effective August 1, 2008. This increase will be limited to fares only. All ancillary charges, including waiting time, remain the same. The net effect of this will be an average of 7.5% increase to invoice. Sample rates are available from our Customer Service Department and the adjusted 2008 Rate Book will soon be available for download in PDF format. . .  Click here for details

GPS enabled terminals are available in Elite cars
Elite is installing brand new state of the art terminals in Elite's entire fleet. These terminals are equipped with a GPS system, which would pinpoint car's location at any given time eliminating no-show and waiting time disputes.
These systems have built-in detailed navigation system and provide turn-by-turn directions to the drivers for easier out-of-town pickups and drop-offs. 

View voucher images on-line
Voucher images are now available on-line for individual users. You can view your ride vouchers on-line as soon as they are scaned. After logging in, you can access voucher images and other reservation information by clicking on 'Change/Cancel reservation' from the menu.   Please click here to view vouchers.

Note : If you are an account manager and want to view voucher and invoice images for the account, please click here.

Invoices via fax/email/web
For account managers invoices are available on the website. Invoices can also be available via fax or email.   Please click here to view invoices.

Re-Order Vouchers on-line
Now you may re-order pre-printed vouchers for your corporate accounts using our web site. Please click here to order.

On-line Customer Complaints/Survey
If you have any complaints or you would like to evaluate our services.  Please visit our Complaint/Survey page.

NYS 2% Surcharge
As of October 1, 1999 each Central Dispatch Facility will be required to assess a surcharge of 2% on all billings, invoices, and credit charges for services provided to itscustomers.  Please click here for more information.