No. 1 in Size, Service and Convenience!
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Re-Order Vouchers On-Line
Rate Increase
NYS 2% Surcharge
Customer Complaint/Survey
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ELITE CUSTOMER SURVEY

ACCOUNT INFO
Please enter the customer name (First & Last).
Please enter the account number.
Please enter the reservation number. (optional)
DISPATCH
Was the operator courteous? Yes   No
Did the operator take all the information correctly? Yes     No
Approximately how many minutes were you on hold?
If waited for more than 45 minutes, please enter the total number of minutes.
   DRIVER
Was the car waiting at  the designated location? Yes No
Did the car arrive at the specific time? Yes No
Was the car I.D. number prominently displayed? Yes No
Was the driver courteous? Yes No
Was the car driven in a safe manner? Yes No
Was the driver well groomed/attired? Yes No
Did the driver follow your instructions? Yes No
Did the driver help you with your luggage? Yes No
Was the driver knowledgeable of the route to your destination? Yes No
CAR
Was the exterior of the car clean? Yes  No
Was the exterior of the car free of dents? Yes  No
Was the interior clean/tidy? Yes  No
Was the interior fresh smelling? Yes  No
OVERALL
Please advice us further on how to improve our services:
How would you rate the overall service on the trip? (Please select one)